Refund and Returns Policy
Last Updated: July 10, 2026
At Books.Yoxolo.com, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions under which refunds, returns, and exchanges may be requested.
1. Physical Books
If you receive a damaged, defective, or incorrect physical book, you may request a return or replacement within 14 days of delivery.
To be eligible for a return, the item must be unused and in its original condition and packaging.
2. Digital Products (eBooks and Downloads)
Due to the nature of digital products, all sales of eBooks, downloadable files, and other digital content are generally final and non-refundable once the product has been delivered or downloaded.
However, a refund may be considered if:
- The digital product was not delivered.
- The file is corrupted or inaccessible.
- You were charged multiple times for the same purchase.
3. Refund Eligibility
Refund requests must include sufficient details about the order, including proof of purchase and a description of the issue.
We reserve the right to approve or deny refund requests at our sole discretion.
4. Non-Refundable Situations
- Change of mind after purchase.
- Accidental purchases made by the customer.
- Failure to read the product description before purchase.
- Issues caused by customer devices, software, or internet connection.
5. Processing Refunds
If a refund is approved, it will be processed using the original payment method whenever possible.
Refund processing times may vary depending on the payment provider and financial institution.
6. Exchanges
We only replace physical books if they are defective, damaged, or incorrectly shipped.
7. Order Cancellation
Orders for physical products may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process.
Digital product orders cannot be canceled once delivery has been completed.
8. Contact Us
If you have questions about refunds, returns, or exchanges, please contact us through our website.
Thank you for shopping with Books.Yoxolo.com.
