Refund policy

This page explains how customers may request assistance or a refund for digital products.

Before purchasing

Review system requirements, supported devices, license duration and the downloadable product description.

When to contact us

Contact us if a purchased download is inaccessible, a supplied activation key fails, or a product materially differs from its description.

Submitting a request

Use the contact page and include your order number, product name, purchase date and a description of the issue. Never send passwords or full payment details.

Review process

We may ask for limited diagnostic details to investigate the issue and offer a remedy.

Important review

[Administrator: specify response times and refund conditions consistent with applicable consumer law; mandatory customer rights remain unaffected.]